Firstly, we hope you and yours are keeping well. These are difficult times, both personally and in business.
We’re still working, remotely of course these days, and we’re putting in the hours to understand each new business scheme and how they are interpreted by HMRC.
To help you find the best way ahead in these unsettling times we’ve put together a webpage of resources explaining every COVID-19 measure. There’s also information about how to join our frequent interactive video Q&A sessions. To find it, please go to: COVID-19 Support
Stay safe everyone, together we will get through this, take care and lets look after each other.
The data controller is Pentlands Accountants and Advisors (referred to in this policy as “we” or “us”). We are committed to using best practice and being open and transparent with how we collect, use and protect your personal data.
This Policy applies to you if you use our websites or online applications, if you contact us or we contact you or if you use our services.
Our Websites or online applications contain links to other websites operated by other organisations. These organisations may have their own privacy and cookie policies and we do not accept responsibility or liability for these websites or online applications.
When you use our Websites or Online Applications you may provide us with:
Where this is the case, the legal basis for our processing your information is the performance of a contract with you in answering your queries or delivering our service to you.
When you interact with us online, browse our Websites or use our applications, we may collect:
Where this is the case, the legal basis for our processing of your information is our legitimate interest in improving our services, the performance of our website, growing our business and informing our marketing strategy.
When you contact us or we contact you or you take part in online or social media promotions, competitions, surveys or questionnaires about our Services, we may collect:
Where this is the case, the legal basis for processing your data is performance of a contract with you and our legitimate interest to improve our services and the performance of our website, grow our business and inform our marketing strategy.
We may also use personal data from our partners. For example, this other personal data helps us to:
To manage any accounts you hold with us including your login details, account history or information you send to us through our applications, contact forms (including enquiry forms, job opportunities, contact forms or registration forms)
We need to process your personal data so that we can manage your customer accounts, provide you with the services you want to buy and help you with any enquiries you may have.
We may send you relevant updates and offers about our products and services by email or direct mail but only if you have previously agreed to receive this type of communication from us.
We may share your data with expert partners and lawyers who may support us with your enquiry or delivering our services to you. If you make an enquiry to us and the service is better supplied by another specialist we will pass on your details to them to enable us to fully support you with the service you require. Equally our expert partners may share your informatin with us when referring you to us if they feel that we can help you.
We only share data to enable our partners to provide you with a better service or to ensure your enquiry is processed efficiently and we require our partners to have appropriate data protection policies and procedures in place.
In order to deliver our services to you we work with carefully selected suppliers e.g. online marketing providers, technology and software providers and payment processors.
When we share personal data our suppliers we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
In some instances this may include working with online marketing providers who place advertising for our services or products on social media channels and other websites and online platforms
We do not share your data with any organisations other than our partners or suppliers unless:
We take our responsibility for your personal information very seriously. Below are some of the measures we take to keep your data safe:
However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
The length of time we keep your information will depend on what type of information you have provided and for what purpose. Once your information is no longer required (see below for specific details) we will either delete or anonymise your information (remove all personal identifiable information keeping only information needed for statistical purposes). If it is not possible to delete your data (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
If you have an account with us we will keep your information until you delete your account. Any data which is required for statistical analysis and reporting will be anonymised.
If you have made an enquiry, sent us your information or applied for a vacancy through our website or online application we will keep your information on our website server for up to 12 months after which it will be deleted unless you become a client or employee at which point you will receive a separate privacy statement.
Cookies are small data files that allow a website to collect and store data on your desktop computer, laptop or mobile device.
Cookies help us to provide important features and functionality on our Websites and online applications, and we use them to improve your experience.
If you choose to disable Cookies when using our website or online application you may find that the site does not work as well as it is designed to for example you may not be able to login or checkout.
Cookies allow us to remember your preferences and whether you have visited our website, seen a notification or added an item to your shopping basket.
Cookies can help us identify whether our site is working as it is supposed to or if you receive an error message whilst you are using the site.
These types of cookies collect anonymous aggregated data demonstrates how well our website is performing. E.g. we may collect data on how long visitors stay on our website and how many pages they visit whilst browsing.
Where we have advertised on another organisations’ website you will see the AdChoices icon and you can click on this icon for guidance on how to control your online advertising preferences.
These Cookies may tell us how many times you have seen an advert or visited our website before getting in contact with us and can capture information such as your IP address, your search terms and what website you came from before you visited our website.
Most of the data collected is anonymised and aggregated as statistical information about how well our advertising and website is performing.
If you call us to discuss our services your call may be recorded for training purposes and complaints.
You can control the cookies on your device through your browser settings choosing to accept or reject new Cookies or delete existing Cookies. You can also manage whether or not you are notified when a website places Cookies on your device.
For more information about Cookies, how to manage them, reject them or delete them visit the All About Cookies website
You have the right to contact us and request full details of the personal information we have about you. We encourage you to keep your account information with us accurate and up to date and manage your preferences through the options provided when you are using our services.
If you believe your data is inaccurate or out of date you can contact us and request that it is updated. You can contact us and request that we restrict how we use you data or request that we delete your data. You can also contact us to object to us using your personal data.
If you would like a copy of the information we hold about you please write to:
Data Protection Representative
Pentlands Accountants and Advisors Ltd
3 Pegasus House
Telephone +44 (0) 1926 424455
Or email firstname.lastname@example.org
We will respond within 30 days.
If you wish to make a complaint about how we have handled your data you can also contact our Data Protection Officer at the address above who will investigate your complaint.
If this does not resolve your issue you can complain to the Information Commissioner’s Office (ICO). In keeping with GDPR requirements we will review and update this policy every 12 months.
Copyright © 2020 Pentlands Accountants and Advisors Ltd. | All Rights Reserved.